Categories

What kind of thing happened. The backbone for spotting patterns.

• Customer service

  Refund disputes, support failures, and account or billing mishandling.

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• Data & privacy

  Data breaches, undisclosed data sharing or selling, and other privacy failures.

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• Greenwashing

  Environmental or sustainability claims at odds with documented practice.

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• Influencer drama

  Public feuds, retracted content, and conduct involving creators and public figures.

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• Labor practices

  Union disputes, wage and working-condition issues, and treatment of the workforce.

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• Legal & regulatory

  Lawsuits, fines, settlements, and regulatory investigations or rulings.

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• Misrepresentation

  Claims about products, pricing, or features that differed from what was actually delivered.

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• Poor communication

  Announcements, notices, or public messaging handled in a way that confused, misled, or blindsided customers.

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• Product quality

  Defects, bait-and-switch, removed features, or products that did not work as sold.

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